Refund policy

At Oro Lima, we strive to provide top-notch service and ensure that our customers are happy with their purchases. We understand that shopping online can be challenging, and we want to make the return process as smooth as possible for you.

Return Conditions

You may return or exchange items purchased from our website within 14 days of the purchase date, provided that the following conditions are met:

• The item is undamaged and in its original condition
• All original packaging is intact
• Any signs of damage will void the Oro Lima guarantee

Please note that certain items are exempt from being returned, such as intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

To initiate a return or exchange, please contact our customer support team at EMAIL with your order number and reason for return or exchange. They will guide you through the process based on the rules stated on this page.

Exchanges

If you wish to exchange an item, please contact EMAIL with your order number and reason for exchange. Our customer support team will assist you in finding the right product based on availability.

Return Shipping

You are responsible for the shipping costs associated with returning the item. If the item you are returning is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original method of payment.

Late or Missing Refunds

Refunds may take some time to process through financial institutions, typically 2-3 business days. If you have not received your refund within this timeframe, please contact us at EMAIL to allow us the opportunity to investigate further.

Gifts

If you received an item as a gift and would like to return it, please follow the instructions above for returning online orders. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at EMAIL within 48 hours of receiving the item. Failure to report damage within this timeframe may affect our ability to honor your claim. We rely on the timestamp information from the tracking link and delivery confirmation to review damage or return requests.

Feedback

We value your feedback and are committed to continuously improving our services. If you have any feedback, questions, or concerns, please email us at EMAIL. We appreciate your input and will take it into serious consideration.